IT Support Specialist Help empower one of Australia's leading Allied Health organisations through exceptional technology support.

At

Physio Inq , we believe that

employees come first , clients deserve an incredible experience, and referrers are treated like royalty. Technology plays a critical role in delivering on that promise, and we're looking for an

IT Support Specialist

who is passionate about helping people, solving problems, and keeping our teams connected and productive.

This is an exciting opportunity to join a growing national organisation where you'll be more than just a helpdesk resource. You'll be a trusted partner to our teams, supporting the technology that enables our clinicians and support staff to make a genuine difference in people's lives every day.

Why Join Physio Inq?

Be part of one of Australia's leading Allied Health organisations

Work within a values-driven, people-first culture

Exposure to a modern cloud-based technology environment

Varied role across support, onboarding, systems administration and projects

Opportunity to contribute to technology improvements and business initiative

Work with a cooperative and supportive national team

About the Role As our

IT Support Specialist , you'll be the first point of contact for technology support across the business. You'll manage support requests, troubleshoot technical issues, coordinate onboarding and offboarding activities, and ensure our employees have the tools and support they need to succeed.

You'll work closely with internal stakeholders and external technology partners,



helping maintain a seamless technology experience across our national workforce.

Key Responsibilities

Manage and prioritise the day-to-day IT support queue

Provide first-level support across hardware, software, connectivity and user access issues

Troubleshoot Microsoft 365, Windows, macOS and mobile device issues

Manage user accounts, permissions and licences across Microsoft 365 and Microsoft Entra ID

Coordinate technology onboarding and offboarding for employees

Prepare, issue and maintain laptops, mobile phones and technology assets

Escalate complex technical issues to external vendors and specialist providers

Maintain accurate records, documentation and support procedures

Assist with IT projects, system enhancements and technology rollouts

Support information security initiatives and technology compliance activities

What We're Looking For You are someone who genuinely enjoys helping people and can confidently translate technical information into practical solutions for non-technical users.

You'll bring:

1-3 years' experience in an IT Support, Helpdesk or Service Desk role

Experience supporting Microsoft 365 environments, including Exchange Online, Teams and SharePoint

Knowledge of Microsoft Entra ID, user account administration and licence management

Strong troubleshooting skills across Windows, macOS, mobile devices and connectivity issues

Experience providing support remotely via phone, email and remote desktop tools

Excellent organisational skills and the ability to manage competing priorities

Strong written and verbal communication skills

A proactive approach with strong follow-through and problem-solving abilities

📌 Information Technology Support Specialist (Sydney)
🏢 Physio Inq Pty
📍 Sydney