Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.

The Role Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.

Handle all accommodation bookings and inquiries via phone, email, and internal systems

Accurately input reservations into the property management system (PMS)

Maximise room occupancy and revenue through effective selling techniques

Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival

Provide guests with accurate information regarding room types, rates, packages, and hotel facilities

Maintain a high level of product knowledge to tailor guest experiences





Follow up on special requests and ensure seamless communication between departments

Talent Profile Ideally You Will Have

Experience executing the reservations function for 4 or 5 star properties

Opera PMS, Opera Reservations, and Siteminder experience (preferred)

Solid time management skills

Experience managing key customer relationships

What We Can Offer You

Attractive pay package

Complimentary dry-cleaning for uniforms

Hotel discounts through our global alliance program Discovery

50% off food and 50% off beverages at the hotel’s restaurants, bars and café

Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Ongoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelier

Complimentary duty meal per shift

Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

📌 Reservations Agent (Melbourne)
🏢 Pan Pacific Melbourne
📍 Melbourne