Welcome to ANZ Worldline Payment Solutions. We’re an Australian payments business, wholly owned by ANZ.

In Australia, card and electronic payments are the most widely used way to pay amongst consumers. That’s why delivering secure, reliable and modern payments technology is so important in helping our customers succeed in the digital economy.

Our products include in-store, eCommerce and mobile payment products which we deliver to businesses right across Australia – from the smallest micro-businesses to Australia’s largest organisations.

ANZ Worldline was established in 2022 as a joint venture between ANZ and Worldline, with ANZ acquiring Worldline SA’s shares in 2026 to take full ownership.

The role As a Billing Consultant, your role is to ensure our company's billing is accurate and our collections are managed effectively and professionally. You will be responsible for a portfolio of customer accounts, managing everything from generating invoices to following up on overdue payments.

Reporting to the Head of Payment Resolutions, CDD & Fraud Prevention, you will play a vital, hands‑on role in securing our company's revenue and providing a positive financial experience for our customers.

What you’ll do Billing Operations

Prepare and issue a high volume of regular invoices to our customers

Process incoming customer payments and apply them correctly to the appropriateaccounts in the billing system

Maintain accurate and up-to-date customer billing records

Perform routine account reconciliations and identify payment discrepancies

Generate standard billing reports and maintain billing documentation for audit purposes

Collections Management





Follow up with customers on overdue accounts

Monitor aging reports and prioritise collections activities

Process payment arrangements and monitor compliance

Analysis & Process Improvement

Proactively analyse billing and payment data

Recommend process improvements

Assist with testing and implementation of new billing system features and processes

What you’ll bring

Tertiary qualification in Business, Finance, Accounting or a related field

3+ years’ experience in billing, collections, accounts receivable, customer service or finance roles preferably within the fintech or financial services industry

Knowledge of billing systems, invoicing processes and basic accounting principles

Experience using CRM systems, billing platforms or customer management tools

Solid customer service skills with ability to respond professional and efficiently

Exceptional attention to detail with strong numerical accuracy

Excellent communication skills with professional telephone and email manner

Customer focused approach with empathy for customers experiencing payment difficulties

As our organisation grows and changes, our culture is evolving. Our values define how we work together, make decisions and manage risk.

Put customers first:

By providing better outcomes for customers everyday

Deliver with excellence:

By setting high standards and delivering on commitments

Own the outcome:

By taking accountability and doing what is right

Work as one:

By bringing the best of ANZ together to succeed

We’d love you to consider a career with ANZ Worldline and you can learn more about us and our opportunities at

anzworldline.com.au

📌 Billing Consultant (Melbourne)
🏢 ANZ Worldline Payment Solutions
📍 Melbourne