At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you enjoy working in an setting where no two days are the same, join our Port Macquarie team as the

Guest Service Generalist

today

How You'll Shine The Guest Service Generalist is responsible for completing daily front office, food & beverage & maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. Responsibilities include, but are not limited to:

Responsibilities include, but are not limited to:

Deliver warm, professional service to all guests across various resort departments

Support Front Office operations including check-in, check-out, and guest enquiries

Assist the Food & Beverage team with service in the restaurant, bar, or café

Work alongside the Housekeeping team to maintain high standards of cleanliness and presentation

Provide accurate information and personalised recommendations about resort facilities and local attractions





Ensure all Standard Operating Procedures are followed to maintain consistency and quality

Maintenance functions such as maintaining guest accommodation and common areas

Respond promptly to guest requests and support smooth daily operations across all teams

How You'll Be Rewarded

Professional development and training opportunities

Discounted hotel and resort stays globally

Employee recognition and reward programsWorking with passionate industry professionals in a stunning resort environment

What You'll Bring

Previous experience in a food and beverage, café, bar or hotel environment is desirable

Current Responsible Service of Alcohol Certificate

A genuine passion for hospitality and helping others

Excellent communication and multitasking skills

Flexibility and enthusiasm to work across different departments

A positive, can-do attitude and ability to stay calm under pressure

Availability to work a flexible roster including weekends, evenings, and public holidays

📌 Guest Service Generalist (Port Macquarie)
🏢 seek.com.au
📍 Port Macquarie