Location 9 Sherwood Road,Toowong, QLD, 4066,Australia Job Category Technology Employee Type Permanent (PERM) Manage Others No Contact Name Harlowe Fey Contact Phone . The position

The Technology Vendor Manager is a critical role within Auto & General's Technology Partnerships team, responsible for the end-to-end management of strategic technology vendor relationships. This role ensures that our key technology partners consistently meet their contractual obligations, service level agreements, and regulatory compliance requirements, particularly those pertaining to APRA CPS230 (Operational Risk Management) and CPS234 (Information Security). The Vendor Manager will also facilitate Auto & General's adherence to its own obligations within these partnerships, fostering collaborative and value-driven relationships across the technology ecosystem. Each manager will oversee Auto & General's material technology service providers, while also supporting the management of non-material vendors. Your role

Serve as the primary point of contact and relationship owner for an assigned portfolio of material technology vendors. Establish and maintain a regular, structured meeting cadence with vendors to review performance, address issues, and foster strong, collaborative working relationships. Act as an escalation point for vendor-related issues, working with internal stakeholders and vendor contacts to achieve timely and effective resolution. Identify opportunities for partnership optimisation, innovation, and value creation. Contract and Performance Management: Monitor vendor performance against contractual agreements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Conduct regular performance reviews, prepare performance reports, and ensure all deliverables are met to agreed standards.



Manage contract renewals, negotiations, and amendments in collaboration with procurement, legal, and relevant technology teams. Ensure effective change control processes are in place and adhered to for all vendor engagements. Risk and Compliance Management (APRA CPS230 & CPS234 Focus): Oversee and ensure that third-party vendors adhere to Auto & General's operational risk management framework. Participate in the assessment and ongoing monitoring of operational risks associated with third-party arrangements, including business continuity, disaster recovery, and operational resilience. Review and challenge vendor operational risk profiles, control effectiveness, and incident management processes. Ensure appropriate due diligence is conducted for all new and existing material third-party arrangements, including robust exit strategies. APRA CPS234 (Information Security):

Ensure third-party vendors meet Auto & General's stringent information security requirements and policies. Collaborate with the Information Security team to conduct and review vendor security assessments, penetration tests, and audit reports. Monitor vendor adherence to information security controls, incident response protocols, and data breach notification obligations. Facilitate regular reviews of vendor information security posture and ensure continuous improvement.

Maintain comprehensive records of vendor compliance activities,



risk assessments, and audit outcomes. Internal Stakeholder Collaboration: Collaborate closely with internal technology teams (e.g., Engineering, Infrastructure, Security, Architecture), Procurement, Legal, Risk, and Business Units to ensure alignment on vendor strategies and performance. Communicate vendor performance, risks, and strategic initiatives to relevant internal stakeholders and senior management. Facilitate efficient onboarding and offboarding processes for technology vendors. Reporting and Governance: Prepare and present regular reports on vendor performance, relationship health, risk posture, and compliance status to management and governance committees. Contribute to the continuous improvement of the Technology Vendor Management framework, processes, and tools. What experience you’ll bring

Proven experience (5+ years) in vendor management, supplier relationship management, or technology partnership roles, preferably within a regulated industry (e.g., financial services, insurance). Solid understanding of technology services, infrastructure, software development lifecycles, and cloud-based solutions. Demonstrable knowledge and practical application of APRA prudential standards, specifically CPS230 (Operational Risk Management) and CPS234 (Information Security), in a third-party context. Robust contractual acumen with experience in contract negotiation, interpretation, and enforcement. Excellent communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels. Demonstrated ability to manage multiple complex vendor relationships concurrently. Strong analytical and problem-solving skills, with an eye for detail. Proficiency in usi

📌 Technology Vendor Manager (Brisbane)
🏢 Auto
📍 Brisbane