Hope Harbour provides NDIS supports that help people live the life they choose. We're looking for a compassionate, reliable Mental Health Support Worker to support participants with psychosocial disability to build skills, confidence and independence in their homes and communities.

About the role Hope Harbour provides NDIS supports that help people live the life they choose. We're looking for a compassionate, reliable Mental Health Support Worker to support participants with psychosocial disability to build skills, confidence and independence in their homes and communities.

Key responsibilities

Provide person-centred support in line with each participant's NDIS plan, goals and support plan

Support participants with daily living, routines, medication prompts, meal preparation and household tasks

Encourage community participation, social connection and engagement in meaningful activities

Build rapport and trust, using a recovery-oriented, strengths-based approach

Recognise changes in a participant's mental state or wellbeing, and respond and escalation appropriately

Follow behaviour support plans, risk management plans and safety protocols

Accompany participants to appointments and activities, including transport where required

Write accurate, timely progress notes and incident reports

Maintain skilled boundaries, privacy and confidentiality





Uphold the NDIS Code of Conduct and the NDIS Practice Standards at all times

Essential criteria

Current NDIS Worker Screening Check (or willingness to obtain one before starting)

Working with Children Check (Employee)

Right to work in Australia

Current driver's licence and access to a reliable vehicle (for community access roles)

Excellent communication skills and the ability to remain calm, patient and non-judgemental

Sound understanding of the NDIS and a commitment to participant choice and control

Ability to work independently and as part of a team

Reliability, punctuality and flexibility, including availability for weekends and sleepovers

(available in near future for female staff)

Desirable criteria

Certificate IV in Mental Health, Disability, or Community Services (or a related qualification, or currently studying)

Experience supporting people with psychosocial disability, such as schizophrenia, bipolar disorder, depression, anxiety or PTSD

Current First Aid and CPR certificates

Training in Mental Health First Aid, de-escalation or trauma-informed care

Experience with digital case notes or care management systems

Lived experience of mental health recovery or caring, or cultural and language skills that reflect the communities we support

What we offer

Meaningful work that makes a real difference

📌 Mental Health Support Worker (Melbourne)
🏢 Hope Harbour
📍 Melbourne