Company Description Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment

Job Description

Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist

Support and value the contributions of all team members, creating trust and empowering our people

Treat guests and team members from all cultural groups with respect, sensitivity and transparency.

Be an advocate of ALL: Accor’s loyalty program to non members

Checking guests in and out Maintaining accurate guest accounts

Taking bookings, providing helpful information & entering reservations

Answering guests queries in a timely and efficient manner.

Addressing guest requests and handling guest complaints in a positive manner.





Liaise with inter departments to assist guest and advise of room moves

Qualifications

Previous hotel front office reception experience preferable

Skilled telephone manner and exceptional customer service skills

Excellent communication, interpersonal and time management skills

A friendly and positive can-do attitude who enjoys working in a team

Previous experience Opera desirable not essential

What Is In It For You

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

📌 Front Office Receptionist (Newcastle)
🏢 Accor
📍 Newcastle