Axiom Technologies

is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for an experienced

Deskside Technician – End User Computing (EUC)

to provide onsite technical support to end users at corporate locations. The role involves troubleshooting, repairing, installing, configuring, and maintaining end-user computing devices, peripherals, printers, mobile devices, and other workplace technologies. The candidate will work closely with end users, remote support teams, vendors, and internal stakeholders to resolve incidents and service requests within defined SLAs. Key Responsibilities

Provide

onsite L1/L2 deskside support

to authorized users and ensure incidents and service requests are resolved within agreed SLAs. Troubleshoot and resolve issues related to

desktops, laptops, monitors, docking stations, keyboards, mice, and other peripherals . Perform hardware

installation, configuration, upgrade, repair, replacement, and preventive maintenance . Support

new device imaging, configuration, deployment, and kitting , in coordination with the remote/L2 team. Perform

PC/System refresh activities

on a regular basis. Provide software

installation, troubleshooting, and break/fix support

for end-user applications. Troubleshoot

LAN, WAN, Wi-Fi, network connectivity, file and print service

issues. Support users with accessing corporate network resources and appropriate LAN segments. Provide support for

network printers and scanners , including printer configuration, IP addressing, TCP/IP connectivity, and printer queues. Create,



modify, and remove

printer configurations and queues

based on user requests and SLA requirements. Coordinate with

OEMs, print vendors, and MPS providers

for warranty repairs and break/fix issues. Provide

mobile device support , including basic configuration, assembly, and spare/loaner device management. Provide

VIP support

for desktops, laptops, mobile devices, display screens, video conferencing systems, docking stations, communication devices, printers, scanners, and wireless connectivity. Provide hands-and-feet support for

meeting room and AV equipment

as required by remote/vendor teams. Provide hands-and-feet support for

IP telephony break/fix incidents . Manage

spare pool and loaner inventory

for end-user devices and mobile equipment. Coordinate with remote support/L2 teams for incidents requiring further technical investigation or escalation. Log, update, track, and close incidents and service requests in the

ITSM/problem management tool . Maintain accurate documentation of troubleshooting activities, resolutions, and asset details. Communicate technical information clearly to both

technical and non-technical users . Provide regular and timely updates to customers, remote teams, vendors, operations, and other stakeholders.



Proactively identify recurring issues and perform reactive troubleshooting to help prevent future incidents. Escalate unresolved issues to appropriate

L2/L3 teams, OEMs, or service providers

and follow up until resolution. Perform other

deskside support activities

as required. Service Scope

End User Hardware & Software Desktop and laptop support Peripheral support New device imaging/configuration/kitting Hardware break/fix and replacement OEM coordination for warranty repairs PC/System refresh Spare pool and loaner inventory management Local software installation and troubleshooting Basic device assembly/configuration Break/fix support Spare and loaner inventory management Printer & Scanner Support L1 troubleshooting Consumable replacement Printer/scanner connectivity support IP/TCP-IP configuration support Escalation to OEM/MPS providers for break/fix issues Meeting Room Support Hands-and-feet support for meeting room and AV equipment Coordination with remote/vendor teams for functional issues IP Telephony Basic onsite hands-and-feet support Break/fix incident assistance Coordination with remote support teams for resolution Required Skills

Strong hands-on experience in

Deskside/Desktop/EUC Support . Good knowledge of

Windows OS, desktop/laptop hardware, peripherals, and troubleshooting . Experience with

hardware break/fix, device deployment, imaging, and system refresh . Basic understanding of

LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting . Experience supporting

printers, scanners, mobile devices, and docking stations . Knowledge of

ITSM tools and incident/request management processes . Positive understanding o

📌 Onsite EUC Desk-side Technician | VIP Support (Melbourne)
🏢 Axiom Technologies
📍 Melbourne