This is a front-facing role suited to someone who is confident dealing with residents, visitors, contractors and clients while providing a high standard of customer service. Your responsibilities will include welcoming residents, visitors, contractors, providing professional front-of-house and concierge services, communicating with Mandarin and English-speaking residents and visitors, managing visitor access and enquiries, assisting with deliveries and contractor attendance, maintaining accurate logs and incident records, responding professionally to resident and client requests, liaising with building management and other service providers, and maintaining a professional, presentable and welcoming reception environment.
Key responsibilities
Welcoming residents, visitors and contractors
Providing professional front-of-house and concierge services
Communicating with Mandarin and English-speaking residents and visitors
Managing visitor access and enquiries
Assisting with deliveries and contractor attendance
Maintaining accurate logs and incident records
Responding professionally to resident and client requests
Liaising with building management and other service providers
Maintaining a professional, presentable and welcoming reception environment
About you
Fluent or highly proficient in Mandarin and English
Excellent customer service and communication skills
Well presented, professional and approachable
Can remain calm and professional when dealing with different situations
Reliable and punctual
Positive computer and reporting skills
Can work independently and as part of a team
Previous concierge, hotel, residential, reception or customer service experience — preferred but not essential
Professional working environment
Supportive management team
Training and development
Opportunity to grow with a national service provider