Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

Confidant in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories

Promote hotel amenities and services by having a deep understanding of products and offerings





Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Creative approach to exceeding customer service expectations

Skilled at collaborating within teams, as well as working independently

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Proficiency in both written and verbal communication

Previous experience in hotel front desk operations is a valuable asset

Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

📌 Guest Service Agent (Coffs Harbour)
🏢 Colonial Group
📍 Coffs Harbour