Part-time (28hrs/week) 6 month Maternity Leave Contract Commencing January 2027
Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team.
In this role you'll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We're looking for someone who is reliable, adaptable, and able to remain calm and qualified at all times.
Key Responsibilities
Act as the first point of contact for all client interactions, both in person and over the phone
Manage a multi-line switchboard, including handling high volumes of calls efficiently
Triage and respond appropriately to emergency patient enquiries, escalating when required
Coordinate appointments, inquiries, and client communications
Maintain accurate client records and documentation
Provide clear information on services, pricing, and hospital policies
Liaise with veterinary staff to support seamless patient care
Process payments and handle basic financial transactions
Ensure the reception area is clean, organised, and welcoming
Assist with general administrative tasks as required
About You
Previous experience in a client service role (veterinary or healthcare experience highly regarded)
Confident managing a busy switchboard and high call volumes
Ability to remain calm and composed in stressful or emergency situations
Strong communication and interpersonal skills
A team player who can also work independently when required
Excellent organisational and multitasking abilities
Passion for animals and commitment to excellent customer service
Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)