Regional Group Australia (RGA) are seeking an

Accounts Receivable

Collections Officer

to focus on our Concrete and Quarries businesses in Victoria.

This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies.

The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.

This is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.

Debt Collection & Customer Engagement

Follow up on overdue payments

Negotiate payment arrangements and establish payment plans

Maintain records of customer interactions, agreements, and follow-ups

Escalate delinquent accounts to management or external collection agencies

Respond to customer inquiries regarding account balances, payment terms, and discrepancies

Provide statements of account and relevant documentation

Bank Reconciliations & Financial Administration

Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded

Investigate and resolve discrepancies between bank statements and internal records

Allocate payments received to the correct customer accounts and invoices





Work closely with the accounts receivable team to ensure accurate financial reporting

Assist in processing refunds and credit adjustments when necessary

Reporting & Compliance

Prepare and maintain reports on overdue accounts and collection efforts

Ensure compliance with company policies and industry regulations related to credit and collections

Assist in the preparation of aged debtor reports and cash flow forecasts

Support audits and provide relevant documentation as requested

Collaboration & Process Improvement

Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships

Contribute to the development of improved collection strategies and policies

Identify opportunities to streamline collection processes and improve efficiency

Knowledge, Experience, And Attributes Sought

Experience in debt collection, accounts receivable, or a related finance role

Robust understanding of bank reconciliations and financial transactions

Excellent communication and negotiation skills

Ability to handle difficult conversations with professionalism and empathy

Strong attention to detail and problem-solving abilities

Proficiency in Microsoft Excel and accounting software (e.g., MYOB, Xero, Microsoft D365, or similar)

Ability to work independently and within a team

For more information about this role, please contact

📌 Collections Officer (Dandenong)
🏢 Regional Group
📍 Dandenong