MAYDAY Recruitment is partnering with a highly respected organisation in the funeral services industry to appoint a National Mortuary Manager to lead standards, capability, compliance and continuous improvement across mortuary operations throughout Australia. This is a national leadership opportunity for an experienced professional who understands that great operations are about more than processes and compliance — they're about

people, care, capability and doing things properly . You'll work across a geographically dispersed network of mortuary operations, partnering with operational leaders and specialist teams to strengthen governance, develop capability, improve consistency and ensure the highest standards of care are maintained nationally. While experience in funeral services, mortuary operations or embalming would be highly valued, we're also open to senior professionals from

clinical, healthcare, forensic, aged care, palliative care or other highly regulated environments

who bring strong governance, risk, compliance and people leadership experience. This is a national role, you can be based in NSW, VIC or QLD, with candidates from New Zealand also encouraged to apply if you are open to relocation. What makes this role different? This is

not a head-office role where you'll simply manage policies and compliance from behind a desk. You'll be out in the business,

spending time in mortuaries, working alongside the teams, understanding how they operate and helping bring national standards to life. You'll need to be comfortable being hands-on and visible across the network — including spending time in mortuary environments and working respectfully around deceased persons.



You'll be the subject matter leader and trusted partner for mortuary operations, working alongside experienced Mortuary Managers and operational leaders to understand what's working, identify risks and gaps, and create practical frameworks that make a genuine difference. The role has a strong focus on:

Governance and risk management

Compliance, policies and procedures

Training, competency and leadership capability

Facilities, equipment and operational standards

Documentation, records and audit readiness

Continuous improvement and national consistency

Workforce capability, retention and culture

Care, empathy and the experience of the people doing the work You'll need to be comfortable holding people accountable while bringing them with you. This is a

consultative, collaborative and people-focused leadership role

where your ability to build trust will be just as key as your technical knowledge. What you'll be doing

Providing national leadership and governance across mortuary operations

Developing and embedding a consistent national framework for mortuary standards, compliance and risk management

Regularly travelling to mortuary locations and operational sites across Australia

Spending meaningful time with mortuary teams to understand their environment, challenges and capability needs





Working directly within mortuary environments and being comfortable around deceased persons

Reviewing operational practices, identifying gaps and working with teams to implement practical improvements

Supporting compliance with relevant legislation, WHS requirements, infection control, hazardous substances and industry standards

Ensuring policies, procedures, records and documentation are fit for purpose and consistently maintained

Partnering with Operations, HR, Learning & Development, Quality, WHS and Facilities to strengthen operational capability

Developing national training, competency and mentoring pathways across mortuary roles

Supporting Mortuary Managers and Supervisors with leadership, team engagement and capability development

Identifying workforce risks and contributing to retention and workforce sustainability initiatives

Supporting recruitment and workforce planning by identifying capability gaps and future needs

Assessing facilities, equipment and resources and identifying areas for improvement

Building strong relationships with geographically dispersed teams and understanding the realities of their day-to-day operations

Working with relevant regulatory and health bodies where required

Using data, reporting and documentation to provide clear recommendations to senior leadership

Driving a culture of continuous improvement while maintaining a strong focus on care and skilled standards We're looking for someone who... Most importantly, you're a

senior, credible and empathetic leader who knows how to bring people on a journey . You may come from:

Mortuary management or embalming

Funeral services

Healthcare or clin

📌 National Mortuary Operations Leader (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane