Medical Receptionist - Telehealth Medical Clinic Join Us in Making Healthcare More Accessible

Position:

Medical Receptionist Location:

Medmate Head Office – Richmond, Victoria Work Arrangement: Hybrid

– Primarily remote, with occasional in-person contact days required at our Richmond office. Employment Type:

Casual

At

Medmate , we believe everyone has the right to access healthcare when and where they need it.

We understand the challenges of accessing healthcare—whether it's after hours, in rural communities, or even in metropolitan areas where seeing a local GP can be difficult. That's why we created Medmate: to make healthcare more accessible for all Australians.

We're looking for a

friendly, compassionate and proactive Medical Receptionist

to join our growing virtual care team on a casual basis.

As a key point of contact for our patients, you'll play an important role in ensuring they receive a positive, supportive and seamless healthcare experience.

Position Details

Casual evening shifts

Rotating roster across Monday to Sunday

Shifts rostered between 3 pm and 10 pm

Hybrid working arrangement, with some attendance at our Richmond office

What You'll Do

Provide exceptional customer service to patients via phone, email and online chat





Schedule virtual appointments and coordinate with clinicians

Maintain accurate and up-to-date patient records

Assist with administrative tasks supporting our clinical and operations teams

Help patients navigate their healthcare journey with empathy, professionalism and efficiency

Who We're Looking For

Previous experience in medical reception or customer service (essential)

Availability to work a rotating roster, including evenings and weekends

Experience using Medical Director practice management software (desirable)

Excellent communication skills and strong attention to detail

Confidence using technology and digital healthcare platforms

A friendly, compassionate and patient-focused approach

A genuine interest in making healthcare more accessible for Australians

Why Join Medmate?

Be part of a team helping shape the future of virtual healthcare

Gain valuable experience in a growing and innovative healthcare sector

Enjoy a supportive and collaborative team environment

Benefit from a versatile, hybrid working arrangement

Make a meaningful difference to patients across metropolitan, rural and remote Australia

📌 Medical Receptionist (Melbourne)
🏢 Medmate
📍 Melbourne