Hello Hello Plants , we do things a little differently. With our large Campbellfield nursery and nationwide network of growers, we offer customers more than 4,000 plant varieties at great prices, and we’re growing
Our customers connect with us in-store, over the phone and online, while our delivery team sends
thousands of plants across Victoria every week.
We’re now looking for a
friendly, reliable and customer-focused person
to join our
Reception & Customer Support Team .
What You’ll Be Doing
Answer many incoming phone calls and respond to customer emails
Provide order updates, delivery information, and general assistance
Connect customers to the right team or department
Keep customer information and updates organised in our system
Bonus skill: Offer plant or product advice and solutions for unavailable items
What We’re Looking For
Great communication and phone skills with a friendly, clear manner
Strong customer service focus and problem-solving ability
Good computer and email skills (Google Workspace and Google sheets)
Able to multitask and stay calm in a busy environment
Previous experience in customer service, reception, or admin preferred
Plant knowledge or nursery background is a
big plus
Reliable, organised, and positive with a “can-do” attitude
Must be able to work 5 days a week from 9 am to 5 pm including Saturday's
Why Join Us
Supportive, family-run team environment
Learn more about plants and horticulture
If you’re excellent on the phone, quick with emails, and love helping customers, come join our Hello Hello team