Great with people and love solving problems? Join RedPoint Coffs Harbour and build customer relationships in a role where attitude comes first.

We are looking for someone who enjoys dealing with people, takes ownership and gets satisfaction from providing genuinely good customer service.

Based at our Coffs Harbour branch, you will work closely with our trade and retail customers, helping with enquiries, orders, product advice and day-to-day account needs.

The role combines

customer service, counter sales, relationship management, stock support and occasional local deliveries.

Importantly,

you do not need automotive experience .

We can teach you batteries, oils, filters and our systems. What we are looking for is the right

attitude, initiative and ability to build strong customer relationships.

We currently have opportunities across both customer sales and delivery/customer service, so there may be flexibility to shape the position around the strengths of the right person.

What you'll do

Provide friendly, professional service to our trade and retail customers

Build relationships with existing customers and help keep them coming back

Handle telephone, email and counter enquiries

Process orders and assist customers with product and parts lookups

Learn our battery, oil, filter, wiper and workshop product ranges

Identify customer needs and recommend suitable products and solutions

Follow up customers, repeat orders and stock requirements

Look for opportunities to grow customer accounts through great service and follow-through

Assist with customer consignment stock, replenishment and auditing

Help with stock receipting,



checking incoming goods and maintaining stock accuracy

Pick and prepare customer orders when required

Test and fit batteries and assist with warranty enquiries

Complete local deliveries and customer drop-offs when required

Use Jiwa and other computer systems for orders, stock and customer information

Work closely with the Coffs Harbour team to ensure customers receive reliable, prompt service

About you You do not need to know everything about cars.

You

do

need to enjoy dealing with people and take pride in doing a valuable job.

We are looking for someone who has:

Experience in customer service, retail, trade sales or another customer-facing role

A genuine customer-service mindset

Confidence speaking with customers face-to-face and over the phone

The ability to build trust and long-term relationships

A proactive attitude and willingness to take ownership

Good communication and time-management skills

Strong attention to detail

The ability to work independently while being a positive part of the team

A willingness to learn new products and systems

Basic computer skills

The ability to undertake physical work, including lifting batteries, oils and other products

Automotive, mechanical or trade-product experience is an advantage,





but it is not essential .

We are more interested in your attitude, reliability, willingness to learn and how you treat customers.

Licences

Current Australian driver's licence required

Forklift licence (LF) highly regarded

Medium Rigid (MR) truck licence highly regarded, particularly if you are interested in the delivery side of the role

An MR licence is

not required

for our primary customer service and sales position

What success looks like You will know you're doing a great job when:

Customers enjoy dealing with you and start asking for you by name

Customer enquiries are followed through rather than forgotten

You look for ways to help customers rather than simply process transactions

Orders are accurate and customers receive what they need

You become confident across our products and systems

You take ownership and contribute positively to the branch

Existing customers grow their business with RedPoint

You spot opportunities where RedPoint can do more for a customer

Why RedPoint? RedPoint is a family-owned business that has been operating since

1975 .

We supply batteries, oils, filters, wipers and workshop products to automotive workshops, transport operators, earthmoving businesses, agriculture, industry and retail customers.

With branches in Kempsey, Coffs Harbour and Wagga Wagga, we have grown by building long-term relationships and helping our customers succeed.

We believe good customer service is more than taking an order. It is understanding the customer, solving problems, following through and becomin

📌 Customer Service (Coffs Harbour)
🏢 RedPoint
📍 Coffs Harbour