Job Requisition ID # 26WD100969

Position Overview The Technical Account Manager is a trusted technical partner for Autodesk Water Infrastructure enterprise customers, helping them improve product adoption, support outcomes, and realise business value.

The role works closely with Customer Success Managers, Technical Support, Product, and other internal teams to understand customer workflows, manage technical risks, and coordinate actions that support customer success.

Responsibilities

Customer technical partnership:

Build trusted relationships with customer technical stakeholders and maintain a strong understanding of customer workflows, environments, and support needs

Support experience and escalation management:

Monitor support cases, trends, and escalation risks, and coordinate with Technical Support, Product, CSMs, and other internal teams to support timely follow-up and resolution

Customer success planning and delivery:

Support the CSM in account planning, business reviews, and the delivery of agreed customer success activities, including keeping account notes, actions, and support insights current

Technical adoption and enablement:

Coordinate TAM- or TAS-led activities such as case reviews, coaching sessions, support process integration, user insights, and other Technical Support Management Services

Industry and product knowledge:

Maintain current knowledge of Autodesk Water Infrastructure products, customer workflows, and relevant industry practices, and share insights to improve customer outcomes

Voice of the customer:

Represent customer needs, risks, and feedback internally to inform prioritisation, product escalation discussions, account planning, and customer success activities





Minimum Qualifications

B.S. or M.S. in Civil, Environmental, or Water Resources Engineering, or a related discipline

Minimum of 5 years of experience in water infrastructure, water resources modelling, hydraulic modelling, or asset performance modelling, ideally in a customer-facing, consulting, SME, or project delivery role

Demonstrated knowledge of hydraulic modelling, asset performance modelling, and Esri GIS in customer or project delivery contexts

Experience developing and presenting technical documentation, recommendations, or customer-facing technical materials

Demonstrated ability to collaborate effectively with cross-functional teams to coordinate customer outcomes, resolve issues, and support shared customer success goals

Demonstrated customer focus, with the ability to understand customer needs, manage expectations, prioritise multiple tasks, and follow through on commitments

Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders

Preferred Qualifications

Experience using Autodesk Water Infrastructure products, such as InfoWater Pro, InfoWorks WS Pro, or InfoWorks ICM, in a water utility or engineering consulting environment

Experience in business development, customer success,



technical account management, or customer-facing technical consulting is highly regarded

Experience acting as a subject matter expert, design lead, project manager, or technical advisor on hydraulic modelling or water infrastructure projects

Demonstrated ability to proactively monitor customer issues, identify risks, coordinate internal follow-up, and support timely resolution

Ability to learn new products, workflows, and technical concepts quickly and apply them in customer-facing situations

Experience working across multiple stakeholders, priorities, and deadlines while maintaining clear communication and follow-through

Ability to work independently with moderate to minimal guidance, take initiative, anticipate customer or project needs, and carry tasks through to completion

Skills and Competencies

Customer success mindset and stakeholder management

Technical problem-solving, support analysis, and escalation coordination

Clear communication with technical and non-technical audiences

Cross-functional collaboration across Customer Success, Technical Support, Product, Consulting, and Sales

Planning, prioritisation, and follow-through on customer-facing actions

Success Measures

Customer technical partnership:

Customer stakeholders have explicit engagement, documented workflows, and confidence in the TAM as a trusted technical point of contact

Support experience and escalation management:

Support trends, risks, and escalations are monitored, communicated, and followed through with relevant internal teams

Customer success planning and delivery:

Account insights, a

📌 Technical Account Manager Water (Melbourne)
🏢 Autodesk
📍 Melbourne