Customer Service Representative | Local Government | Logan Alchemy Recruitment Consulting – Brisbane QLD

Alchemy Recruitment is partnering with a local government client to support them in recruiting for five Customer Service Representatives to join their contact centre team in Logan Central on a contract basis.

About the role

Pay rate of $39.00 per hour + super

Contract from 9 November 2026 to 26 February 2027

Monday to Friday, 38 hours per week, onsite in Logan Central

Handle inbound calls, emails and webchat enquiries from residents and businesses

Resolve enquiries at first point of contact using council knowledge bases, escalating where required

Cashier and payment processing duties for suitable candidates

Support a wide range of council departments as the first point of contact for the community





Preferred Requirements

Proven contact centre experience, ideally in government, utilities, telco, insurance or banking

Ability to stay calm and make sound decisions under pressure

Quick to learn current systems, with confidence using databases and spreadsheets

Webchat experience highly regarded

Cashiering or cash handling experience highly regarded

Available to start 9 November and commit through to late February

Preferred Qualifications

Certificate III or IV in Customer Contact, or a similar customer service qualification, highly regarded but not essential

📌 Customer Service Representative | Local Government | Logan (Brisbane)
🏢 Alchemy Recruitment Consulting
📍 Brisbane