Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Job Description

About the Role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description

The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowers families to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification and support positive outcomes for children and their families.

The Family Wellbeing Team Leader role is a front line-management role,



part of the Community Services leadership team. As a Team Leader at ATSICHS, we believe in leading teams through showing and doing, not delegating and micro-managing. We utilise a coaching approach to management that supports staff to achieve excellence with clients through side-by-side in-field mentoring and coaching, growing staff practice skills, professionalism, stakeholder influencing and personal organisation. As a leadership team, and front-line Team Leader, we are focused on client impact above anything else. Client impact in a manager role means we utilise data in a protected and supportive way to identify team case management quality, engage clients across the service to ensure our follow-through and client satisfaction, and proactively harness client feedback to make improvements as a team.

Duties

- Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral. Develop referral pathways across sector through strong interagency partnerships to maintain annual service target of clients.
- Assertively support staff with low initial engagement to consent achievement rates aiming for an 80% program success rate.
- Ensure all staff complete the 'Worker Safety Assessment' prior, and directly after, first home visit, ensuring a safe working environment culture is developed in team.




- Ensure all staff facilitate ATSICHS 'Narrative Assessment Tools' and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
- Ensure staff facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
- Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
- Ensure staff utilise internal ATSICHS services, coordinating to ATSICHS medical, dental, kindy, and allied health services, as part of case plan. Ensure staff also enact specialist care pathways (mental health, allied health, child assessments etc).
- Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.

Culture

- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
- You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

- Starting salary of $113,313 per

📌 Team Leader – Family Wellbeing Services | Flexible Hours (Brisbane)
🏢 Aboriginal & Torres Strait Islander Community Health Service Brisbane
📍 Brisbane