Retail Shop Officer - Werribee Open Range Zoo

Multi Seasonal Casual positions at Werribee Open Range Zoo - Retail

Salary - $37.04 Per hour + 12% superannuation

Must be available from November to April, Weekdays, Weekends, Public holidays and all Victorian school holidays

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Melbourne Zoo, Kyabram Fauna Park and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

Love Retail? Great with people? Want a job that makes a difference?

Join the Retail team at Werribee Open Range Zoo and use your sales and customer services skills to help support conservation efforts that fight extinction - all while working in one of Victoria's most unique and exciting environments.

As a Retail Officer, no two days are the same. You'll be right in the action, connecting with visitors from all over the world, sharing conservation messages and delivering stound out retail experiences that leave people smiling.

This role is perfect if you:

Thrive in a fast- passed, energetic environment

Love achieving Sales targets and celebrating wins

Enjoy talking to people and creating memorable moments

Want to work to contribute to something bigger

Demonstrated skills such as:

Delivering exceptional, friendly and engaging customer service.

Actively promoting retail products, campaigns and conservation messages

Driving Sales and achieving KPIs (ATV, UPT & Conversion)

Supporting stock management, Visual presentation and store Standards

Working as part of a passionate team to create unforgettable visitor experiences





About You You're confident, motivated and bring positive energy to everything you do. You're comfortable approaching customers, love a challenge and take pride in great results.

You'll bring

A strong sales mindset and results-driven attitude

Excellent communication and people skills

The ability to stay calm, focused and friendly during busy periods

Solid attention to detail and a team-first approach

Application process & Key Requirements Please note the following requirements as part of the application process: Shortlisted applicants will be invited to submit a short

2-minute video

as part of the selection process

Assessment Centre:

Applicants must be available to attend the assessment centre on

Wednesday, 28th October 2026

Pre-employment Checks:

Successful applicants must be able to obtain and maintain a

Working with Children Check

and successfully complete a

National Police Check.

Commencement:

Successful applicants must be available to commence

week commencing 23rd November 2026.

Availability:

Applicants must be available to work

weekdays,

weekends, public holidays and Victorian school holidays.

For more information on this role, please refer to the position description below.

If you have any questions about this role, please contact Samantha Copland **@zoo.org.au

Applications close

at 5.00pm on Friday 23rd October 2026.

Zoos Victoria welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process,please advise via ****@zoo.org.au or visithttps://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.

📌 Retail Shop Officer (Melbourne)
🏢 Zoos Victoria
📍 Melbourne