Sydney | HCF House | Digital Enterprise, Member Experience Build digital experiences that make healthcare simpler. We're looking for a

Digital Product Manager

to join our Digital Enterprise, Member Experience team and own key digital product workstreams across

payments, billing, claims and self-service experiences .

What you'll do You'll take products from

discovery through to delivery and continuous improvement , using customer insight, data and experimentation to create digital experiences that genuinely make life easier for our members.

You'll:

Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.

Lead discovery to identify member pain points, market opportunities and ways to improve self-service.

Partner with technology, business and delivery teams to design and deliver seamless digital experiences.

Use data, analytics and customer research to measure performance and make evidence-based product decisions.

Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.

Champion the product vision and build alignment across stakeholders, including senior leaders.

Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.

What you'll bring You're an experienced

Digital Product Manager

who knows how to navigate complex products, systems and customer journeys - ideally within a regulated environment.

You'll have:

Proven experience managing digital products across

payments, billing, claims, reimbursement or financial transactions .

Experience delivering end-to-end digital journeys,



from discovery and submission through to processing, tracking and resolution.

A strong understanding of payment or claims workflows, integrations, APIs and third‑party platforms.

Experience using customer insights, analytics and experimentation to shape product strategy and prioritisation.

A track record of improving self‑service, customer experience and operational efficiency.

The ability to balance customer needs with

security, fraud, regulatory and operational requirements .

Strong stakeholder management skills and the confidence to influence across business and technology teams.

Experience in

health insurance, banking, fintech, insurance or claims management

will be highly regarded.

Why HCF? This is an opportunity to work on digital products that have a

real impact on people's health and everyday lives .

You’ll join a purpose‑led organisation where you can help shape the future of digital member experiences, making healthcare simpler, more accessible and more human.

About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not‑for‑profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable,



high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose‑driven passion We're united by a common purpose: to make healthcare affordable, understandable, high quality and member‑focused.

Wellness and work‑life balance

50% subsidy on HCF hospital and/or extras cover

18 weeks of parental leave for all new parents

Mental health and wellbeing programs, including workshops, fitness classes, flu vaccines, skin checks and more

Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and cooperative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio‑economic status.

Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and career development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps If you require any adjustments to assist you in making your application or during the recruitm

📌 Digital Product Manager (Sydney)
🏢 Hcf Australia
📍 Sydney