icare NSW is seeking a Resolution Lead on a fixed-term contract to May 2027. Based in Sydney with hybrid options across Sydney, Gosford and Parramatta offices, the role manages escalated complaints end-to-end across schemes with a focus on fair outcomes and regulatory compliance.
You will engage with customers, stakeholders, and regulators, conduct complex investigations, and drive continuous improvement to achieve better customer outcomes.
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📌 Resolution Lead – Escalated Complaints Hybrid Sydney
🏢 icare NSW
📍 Sydney
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