AFCA in Sydney is seeking a Customer Service Officer to deliver exceptional phone-based service to consumers, complainants, representatives and AFCA members. The role focuses on understanding issues, providing accurate information and guiding customers through AFCA processes.
This permanent, full time position supports hybrid work with a five-week onboarding in the office. Candidates should have solid verbal and written communication, empathy, resilience and ability to manage challenging
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📌 Phone Based Customer Service Pro — Hybrid & Flexible Sydney
🏢 Bourke & Ward
📍 Sydney
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