Product Support / Implementation Specialist - Aviation IT (Sydney)

Trax is hiring a Product Specialist to join our growing team in the Sydney, Australia region. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly cooperative setting where Product Specialists work very closely with other team members and clients to solve problems.

The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT.



The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.

Requirements

Key Responsibilities
Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
Identify, research and resolve technical and software problems
Track and monitor customer issues to ensure a timely response and resolution
Liaison with our Development Department to document customer specifications
Test software program modifications and resolutions to report technical problems
Liaison with Technical Writing Department to develop documentation of new program features
Customer training (in office or at Trax location).
On-call service for customer emergencies
Manage and
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📌 Junior Implementation Specialist Sydney
🏢 Zeller
📍 Sydney