Job Description

We're seeking a Customer Service Operator inside the freight industry to join our team on a full-time basis located in their Bankstown office.
Maintaining portfolio of clients as assigned
Maintain client work instructions and request changes with client implementation for SOP amendments.
Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
Manage order status reports / in transit reports for clients
Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
Monitoring network import shipments between overseas origins and destinations.
Communicate between clientele and networks
Taking appropriate corrective action to prevent recurrence of non‑conformances
Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues




Communicate with clients and staff in a friendly and skilled manner.
Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager

Requirements
2+ years experience in International Freight Forwarding
General freight forwarding training
Previous 3PL experience
Experience in Customer Service within a similar organization
Phone etiquette training
Excellent communication skills, both written and verbal
Own reliable transport

Advantages
A competitive salary package - negotiable
Annual company bonuses when targets are met
Flexibility for hybrid arrangement after 6 month probation
Free in office parking available
Fairly new building

We require all candidates to commit to working 37.5 hours per week full time hours.

Working hours: 8 am to 12 am Monday to Sunday and public holidays.
J-18808-Ljbffr

📌 Logistics Customer Service Specialist Sydney
🏢 HOBAN Recruitment
📍 Sydney