Application Support Engineer/ Desktop Support- Growing FintechNew

A growing Fintech organisation based in Sydney CBD is currently seeking a Production (Application) Support Engineer to join their company on a permanent basis.

Responsibilities:
Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
Provide face to face desktop support to users as well as onboarding, asset management and infrastructure tasks where required
Provide structured updates to the Exec team during incidents
Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in transparent, easy language.
Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
Prioritise multiple incidents based on urgency,



customer impact, business impact and operational risk.

Key Skills/ Experience:
Experience in application support/ production support roles
Technical support experience including face to face support for end users and senior stakeholders
Solid SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
Snowflake experience- desirable
Linux experience
Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:
PostgreSQL experience
Experience with monitoring tools such as Datadog.
Exposure to API integrations or scripting languages.
Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
J-18808-Ljbffr

📌 Application Support Engineer/ Desktop Support Growing Fintechjust Posted! Sydney
🏢 Bluefin Resources Pty
📍 Sydney