Know CargoWise from the operator's chair? Come and work on the other side of it.

You've spent time in freight forwarding or customs, using CargoWise every day. You've wondered why it's set up the way it is, and how it could work better. This role is where you get to answer that.

About the role
Configuring workflow templates and PAVE boards, then testing them and training operators
Setting up and training users in AI agents such as Commercial Invoice Ingestion and Classification Assistant, and training users on them
Running CargoWise health checks and producing the reports
Delivering setup and changes across CargoWise, and supporting customers directly

Where it goes

As your capability grows, you'll take on more of each project, including design and client-facing work. How far and how quick is up to you. Progression is based on what you can do, not how long you've been here.

About you
Freight forwarding or customs brokerage operations background
Hands-on CargoWise use as an operator
CargoWise admin, setup, configuration or workflow experience
Experience training users or supporting a system change




Interest in flow, process improvement or Theory of Constraints

How you work
You ask why things are done a certain way, and want to make them better
You enjoy current problems and don't freeze when there's no manual
You take a standard or feature and work out how to adapt it, by testing and iterating
You ask for help early rather than going quiet
You manage your own workload without needing a fixed task list each day

About us

ViAGO is a CargoWise Service Partner working with freight forwarders, customs brokers and 3PLs across Australia and Current Zealand. We implement and improve CargoWise, with a focus on how work flows through an operation. That comes from more than 30 years of Theory of Constraints practice, the last 10 of them in logistics. We assisted WiseTech Global in building PAVE, the Theory of Constraints-based workflow engine in CargoWise.

We're a small team, so you'll work directly or indirectly with everyone in the business.
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📌 Cargowise Consultant Sydney
🏢 ViAGO International
📍 Sydney