Overview In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA Community, supporting the return to work process for individuals that have experienced a workplace injury.
Working with our Return to Work Specialist, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.
How you'll make an impact Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames Manage the determination of low risk ( medical expenses only and Noise Induced Hearing Loss) claims Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation Educate all stakeholders on RTW process, legislative requirement, initial claims decision,
formal statement requirement and advocate the mobile case management service provided where necessary Proactive claims management support for internal stakeholders booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner About you Recent work experience within a customer service-based role Strong administration experience Excellent communication and interpersonal skills as well as a team player attitude Exceptional time management and organisation skills Experience working within a dynamic quick paced environment Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!