The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC.
The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management.
You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution.
This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving.
What you will do Customer Support
📌 Customer Support Specialist - Japanese & English Speaker (Mandarin A Strong Plus) (Australia)
🏢 Red Hat Asia-Pacific
📍 Australia
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