Transform complex complaints data using SQL and Python Uncover emerging trends using advanced analytics and AI Deliver trusted insights and influence better customer outcomes See Yourself in our Team Customer complaints are more than individual pieces of feedback.
Looked at collectively, they can reveal where products, processes and customer experiences are not working as intended, and where emerging issues may require attention.
Our Complaints Analytics team brings together data from across the organisation to uncover those patterns and turn them into meaningful insights for decision-makers.
The team works with large volumes of complaints data and is increasingly using LLM-enabled analytics alongside established analytical techniques to identify themes, root causes and signals that would be difficult to uncover manually.
The team's work also supports significant regulatory and governance reporting, including AFCA and ASIC reporting and insights used in Board and Non-Financial Risk Committee papers.
Accuracy, completeness and the ability to reconcile complex data are therefore just as important as curiosity and innovation.
Your Impact

📌 Advanced Analytics Senior Analyst - Customer Excellence (Sydney)
🏢 Commonwealth Bank
📍 Sydney