Company Description

Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia's most iconic coastal destinations.

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa /Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a recent benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

Job Description
Promptly answer all requests for reservations and record them accurately.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.




Ensure Authority Forms are received and filed for all chargeback bookings.
To have an understanding of our competitors.
Promote up selling of hotel services.
Manage no show bookings in accordance with the hotel cancellation policy
Understand group booking transactions.
Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
Any other duties assigned by your Supervisor / Manager.

Qualifications
Customer Service experience
Exposure to systems (preferred Opera)
Open driver's license
Ability to multi-task and work in multiple areas in the Front Office department

Additional Information
30% discount on food and beverage at Accor properties worldwide
Generous accommodation discounts across 4,500+ properties in over 110 countries
Career mobility across Accor's global brand portfolio
25% Discount in our signature Restaurant Cibaria & Bar Capri
Immediate Commencement
Learn Your Way - Access leading training platforms like Accor Academy to advance your career and skill
Available for 7 day Roster coverage
Open to Part Time employment

📌 Guest Service Agent Reservation Noosa Heads (Australia)
🏢 Accor
📍 Australia