Job Description Promptly answer all requests for reservations and record them accurately.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties (e.g. Correspondence, Reports, etc) Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
Ensure Authority Forms are received and filed for all chargeback bookings.
To have an understanding of our competitors.
Promote up selling of hotel services.
Manage no show bookings in accordance with the hotel cancellation policy Understand group booking transactions.




Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits Any other duties assigned by your Supervisor / Manager.
Qualifications Customer Service experience Exposure to systems (preferred Opera) Open driver's license Ability to multi-task and work in multiple areas in the Front Office department Additional Information 30% discount on food and beverage at Accor properties worldwide Generous accommodation discounts across 4,500+ properties in over 110 countries Career mobility across Accor's global brand portfolio 25% Discount in our signature Restaurant Cibaria Bar Capri Immediate Commencement Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill Available for 7 day Roster coverage Open to Part Time employment

📌 Guest Service Agent- Reservation (Queensland)
🏢 AccorHotel
📍 Queensland