Support Worker experienced in complex behavioural support
Wanted: A Support Worker Who Doesn't Walk Away When Support Gets Challenging
Let's be honest about this one.
This isn't the support-worker role where every shift involves heading to the movies, grabbing a coffee and going for a drive.
Some days will be challenging.
You'll be supporting individuals who may display
complex or behaviours of concern
, and you'll need the patience, confidence and experience to understand that behaviour is communication.
There may be difficult moments.
There may be days when progress feels tiny.
But when you finally build that trust...
When someone who has previously struggled to engage starts responding to you...
When you learn what helps them feel safe...
When a situation that previously escalated can be supported differently...
Those wins can be incredibly rewarding.
That's why we're looking for someone with more than just a Support Worker title on their resume.
The Role You'll be supporting NDIS participants across
Northside Brisbane
who may have complex support needs and behaviours of concern.
Your role isn't to "control" behaviour.
It's to understand the person, follow their Behaviour Support Plan, recognise triggers, support regulation and use proactive strategies to reduce the likelihood of escalation.
You'll be expected to:
Build genuine, consistent relationships with participants
Follow individual Behaviour Support Plans
Recognise triggers and early warning signs
Support participants through periods of emotional or behavioural dysregulation
Implement positive behaviour support strategies consistently
Support daily living skills and independence
Assist with personal care where required
Support community access when appropriate
Maintain clear and accurate progress notes and incident documentation
Communicate effectively with families, clinicians and the broader support team
Follow all safeguarding, reporting and organisational requirements
A Role Where Small Wins Can Be Massive
Full Job Description
Wanted: A Support Worker Who Doesn't Walk Away When Support Gets Challenging
Let's be honest about this one.
This isn't the support-worker role where every shift involves heading to the movies, grabbing a coffee and going for a drive.
Some days will be challenging.
You'll be supporting individuals who may display
complex or behaviours of concern
, and you'll need the patience, confidence and experience to understand that behaviour is communication.
There may be difficult moments.
There may be days when progress feels tiny.
But when you finally build that trust...
When someone who has previously struggled to engage starts responding to you...




When you learn what helps them feel safe...
When a situation that previously escalated can be supported differently...
Those wins can be incredibly rewarding.
That's why we're looking for someone with more than just a Support Worker title on their resume.
The Role You'll be supporting NDIS participants across
Northside Brisbane
who may have complex support needs and behaviours of concern.
Your role isn't to "control" behaviour.
It's to understand the person, follow their Behaviour Support Plan, recognise triggers, support regulation and use proactive strategies to reduce the likelihood of escalation.
You'll be expected to:
Build genuine, consistent relationships with participants
Follow individual Behaviour Support Plans
Recognise triggers and early warning signs
Use appropriate de-escalation strategies
Support participants through periods of emotional or behavioural dysregulation
Implement positive behaviour support strategies consistently
Support daily living skills and independence
Assist with personal care where required
Support community access when appropriate
Maintain explicit and accurate progress notes and incident documentation
Communicate effectively with families, clinicians and the broader support team
Follow all safeguarding, reporting and organisational requirements
Let's Talk About Restrictive Practices
Some participants may have regulated restrictive practices included within an authorised Behaviour Support Plan.
That makes experience in this area valuable.
But let's make something very clear.
Restrictive practice isn't a shortcut for managing difficult behaviour.
Any regulated restrictive practice must only be used where authorised, in accordance with the participant's Behaviour Support Plan, relevant legislation and NDIS requirements.
The goal should always be to support the person in the
least restrictive way possible
, while maintaining safety, dignity and choice.
We want Support Workers who understand that distinction.
Who We're Looking For
We're looking for experienced Support Workers who don't panic when a shift becomes challenging.
Complex behaviours of concern
Autism and intellectual disability
Emotional dysregulation
Positive Behaviour Support Plans
De-escalation strategies




Regulated restrictive practices
Complex communication needs
High-support environments
You'll also need the usual essentials, including relevant NDIS Worker Screening, First Aid/CPR, appropriate working-with-children clearance where required, driver's licence and other employment screening relevant to the position.
Additional behaviour support, restrictive practice, trauma-informed care or high-intensity support training will be highly regarded.
What We're Really Looking For
We're looking for calm.
Someone who doesn't turn a participant's escalation into their own escalation.
We're looking for
consistency
.
Because trust can take weeks or months to build and seconds to damage.
We're looking for
curiosity
.
Instead of thinking:
"How do I stop this behaviour?"
You start thinking:
"What is this person trying to communicate?"
And we're looking for someone who understands that success doesn't always look spectacular.
Sometimes success is getting through a transition that normally causes distress.
Sometimes it's recognising a trigger five minutes earlier.
Sometimes it's helping someone regulate without escalation.
And sometimes...
It's simply having someone who normally doesn't engage with workers choose to sit beside you.
That's a win.
What This Isn't Let's save everyone some time.
This isn't an easy shift where you spend half the day driving around listening to Spotify.
It's not sitting on your phone waiting for the shift to finish.
And it's definitely not a role for someone who sees challenging behaviour and immediately labels the participant as "difficult."
The individual you're supporting isn't giving you a hard time.
They're having a hard time.
Your job is to understand what is happening, follow the agreed support strategies and help create an environment where they can feel safe and supported.
Why Take On a Role Like This? Because when support is challenging, the relationship you build matters even more.
You'll have the opportunity to work with people who may have struggled to find consistent workers who understand them.
Building that connection won't necessarily happen on shift one.
But when it does...
You'll know you've earned it.
And that's where this role becomes incredibly rewarding.
Sound Like You?
We're not looking for someone who thinks they can "fix" people.
We're looking for someone willing to
understand them, support them and stick around long enough to build trust.
Additional information
Experience With Complex & Challenging Behaviours
Consistent Support & Professional Team
Restrictive Practice Experience Highly Regarded
#J-*****-Ljbffr

📌 Support Worker Experienced In Complex Behavioural Support (Brisbane)
🏢 Purple Patch Consulting
📍 Brisbane