Level 1 or 2 Service Desk Technician (1-2yrs MSP experience)
Acworth Recruitment – Fortitude Valley QLD
Connected Platforms is a growing Managed Service Provider based in Fortitude Valley.
We help Brisbane businesses achieve secure, reliable and consistent results from their technology. Our clients, who we call Connectees, operate on an aligned, Microsoft-focused stack, meaning less outdated technology and more time solving meaningful problems.
Our values guide how we work:
We Are Connected
– To each other and our Connectees
Happy to Help
– Nothing is a burden
We Solve Problems
– It is what we do
Future Focused
– We embrace innovation, AI and automation
G
rowing Together
– We elevate ourselves and others
What's on Offer
Working hours of 8:00am to 5:00pm (1hr lunch break) and
1 RDO per month
!!
You'll be welcomed into a close-knit TEAM of friendly, genuine people with a GREAT culture and morale – Monthly team building events.
Lots of extra benefits such as a Customer Satisfaction Rewards Program, Gym Membership and exceptional on-site facilities (Fortitude Valley Office).
Company laptop
A team investing in better systems, automation and AI
Salary will be offered dependant on qualifications and experience.
A challenging role where you are always learning and Career Progression is not only supported but encouraged!
About the Role
Your focus will be first response, accurate triage and resolving common technical issues quickly and correctly via phone, email, remote support and occasional onsite visits.
Responsibilities may include:




First responder to client requests via phone and email
Initial diagnosis and troubleshooting
Support and troubleshooting Microsoft 365, Windows, endpoint, networking and application issues
User accounts, passwords, permissions, devices and software
Workstation, printer and software issues
Recent user, hardware and software requests
Monitoring alerts and proactive maintenance Owning tickets through to resolution or escalating them with clear documentation
Identifying and documenting issues for escalation
Keeping Connectees informed throughout the support process
Working with our service, projects, cybersecurity and account management teams
Who We Are Looking For
We are looking for someone who:
Is comfortable speaking with clients
Takes ownership and follows issues through
Troubleshoots methodically and gets the basics right
Communicates clearly and keeps people updated
Documents what they find and change
Is proactive, curious and open to feedback
Looks for long-term solutions
Wants to use automation and AI responsibly
Contributes positively to the team
Microsoft certifications, a Certificate IV, Diploma or Bachelor in IT, and experience with Azure or networking are highly regarded but not mandatory.
Experience with any of the following is beneficial:
Microsoft 365 and Azure
Windows desktop and server
ConnectWise Manage and Control
IT Glue
WatchGuard firewalls
3CX phone systems
You do not need to know everything on day one. You do need to be willing to learn.
Want to join the Connected Platforms team?
#J-*****-Ljbffr

📌 Level 1 Or 2 Service Desk Technician (1-2Yrs Msp Experience) (Brisbane)
🏢 Acworth Recruitment
📍 Brisbane