Customer Service Specialist
**** Sydney Frog Recruitment
Posted today
Customer Service Representative
Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.
This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.
About the Role
As a Customer Service Representative, you'll be the first point of contact for recent and existing customers, providing friendly, knowledgeable support across phone and email.
You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.
What You'll Be Doing
Deliver exceptional customer service via phone and email
Build rapport and understand individual customer needs
Provide clear and accurate information about products and services
Resolve enquiries and identify opportunities to improve customer experiences
Maintain accurate customer records across multiple systems
Work collaboratively within a supportive, high-performing team
About You
You'll be a confident communicator who genuinely enjoys helping people and solving problems.
Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.
What's in it for You?
$75,000 salary package + potential annual bonus
Hybrid working flexibility after training




Structured onboarding and comprehensive training
Ongoing coaching and professional development
Supportive and collaborative team culture
Genuine long-term career progression
Opportunity to build specialist experience within private health insurance
The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.
About the role
The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.
Key responsibilities
Handle incoming calls and emails from customers, processing orders and requests accurately
Maintain customer service and logistics registers, ensuring timely updates
Build customer loyalty through professional and courteous service
Collaborate with internal teams, including sales and finance, to address customer needs
Conduct shipping and invoicing tasks in the inventory management system
Provide administrative support and manage customer records effectively
Liaise with external partners to track shipments and resolve issues.
Skills & experience
Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
Proficiency in Microsoft Office, particularly Excel, for reporting and data management
Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.
What's in it for you
Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.
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