The Department of Education Victoria invites applications for a senior role overseeing the contact centre platform.
The position focuses on developing and maintaining the strategic product roadmap, driving platform enhancements, and supporting digital and omni-channel customer engagement solutions.
Responsibilities include monitoring platform health and vendor performance, coordinating delivery across service and architecture teams, and contributing to investment planning and governance.
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📌 Omni-Channel Contact Centre Product Lead (Melbourne)
🏢 Department-of-Education-1
📍 Melbourne
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