Billy Chow is seeking enthusiastic and professional
Waitstaff
to join our team on a
full-time basis
in our Coolangatta, QLD location. This is a pivotal customer-facing role that forms the backbone of our dining experience. As Waitstaff, you will be responsible for creating memorable moments for our guests whilst maintaining the highest standards of service. This position offers the opportunity to be part of a dynamic hospitality team in one of Queensland's most vibrant beachside locations.
Key responsibilities
Greeting guests warmly upon arrival and seating them according to restaurant management guidelines
Taking accurate food and beverage orders from guests and communicating them clearly to the kitchen and bar staff
Delivering food and beverages to tables in a timely and professional manner, ensuring orders are correct and presentations are immaculate
Providing knowledgeable recommendations about menu items, specials, and beverage pairings to enhance the guest experience
Maintaining cleanliness and organisation of assigned sections, including tables, chairs, and serving areas
Processing payments and managing transactions accurately at the point of sale
Clearing and resetting tables promptly between services to maintain a welcoming environment
Responding to guest requests and concerns with professionalism and a solutions-focused approach
Following food safety and hygiene protocols to ensure compliance with all relevant regulations
Supporting colleagues during busy service periods to ensure smooth operations
What we're looking for
Previous experience working as waitstaff or in a customer service role within the hospitality industry




Strong communication and interpersonal skills with the ability to engage professionally with diverse clientele
Excellent attention to detail and the ability to manage multiple tasks simultaneously during busy periods
A commitment to maintaining high standards of personal presentation and hygiene
Knowledge of food safety and beverage service practices, or willingness to obtain relevant certifications
Physical capability to stand for extended periods and carry trays and plates safely
Reliability and punctuality, with flexibility to work variable shifts including evenings, weekends and public holidays as required
A positive attitude and genuine passion for delivering outstanding customer service
Problem-solving abilities and the capacity to remain calm under pressure
What we offer
Billy Chow is committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration in line with industry standards, along with the opportunity to develop your hospitality career within a respected establishment. Our team enjoys a collaborative working setting where your contributions are valued and recognised. We provide flexible scheduling where possible and the chance to work in the beautiful Coolangatta precinct.
About us
Billy Chow is a distinguished hospitality establishment located in the heart of Coolangatta, QLD. We are dedicated to delivering exceptional dining experiences through high-quality cuisine, warm hospitality, and a welcoming atmosphere. Our mission is to create a destination where guests feel valued and enjoy memorable moments with friends and family. We take pride in our team and believe that our staff are essential to achieving this mission. Billy Chow is committed to fostering an inclusive workplace where passionate individuals can thrive and grow.
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📌 Waitstaff (Gold Coast)
🏢 Billy Chow
📍 Gold Coast