Operations Officer (Facilities)
About the Organisation
Join a values-driven, cooperative institution that fosters lifelong learning, inclusively, and professional excellence. We pride ourselves on creating a dynamic and supportive community environment for our staff, visitors, and stakeholders alike.
About the Role
We are seeking a highly organised and customer-centric
Operations Officer
to join our Estates and Facilities team. In this diverse role, you will act as the first point of contact for facilities management services, ensuring high-quality, responsive support across our campuses. You will manage customer enquiries, coordinate bookings, handle external facility hires, and maintain accurate data within our corporate systems.
Key Responsibilities
Customer Service:
Provide exceptional customer service regarding facilities management to internal staff, visitors, and members of the public.
Workflow & Booking Coordination:
Coordinate room and vehicle bookings, manage service requests, and oversee external facilities hire-including conducting tours, preparing quotes, and administering agreements.
Systems & Data Fluency:
Maintain accurate and up-to-date data across corporate information systems, including Space Management and Room Booking platforms.




Operational & Emergency Support:
Assist with security-related protocols, ensure procedural compliance, and provide hands‐on support during campus incidents or emergencies as directed.
Skills and Experience Required
Customer Focus:
Proven experience delivering excellent customer service, conflict‐management, and negotiation skills within a team-based environment.
Strong Administration:
High-level organisational skills, strong data entry accuracy, and proficiency with the Microsoft Office suite and web-based platforms.
Communication & Discretion:
Exceptional verbal and written communication skills with a demonstrated ability to adhere strictly to confidentiality and operational protocols.
Qualifications:
A commitment to ongoing learning, demonstrated by relevant work‐related experience and/or training.
Note: Applicants must hold a valid Australian driver's license and appointment is subject to a satisfactory National Police Check.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Operations Officer (Adelaide)
🏢 Randstad
📍 Adelaide