Customer Service & Support Representative
Reporting to our Operations Manager, you'll be a key contact for customers who need help after installation.
You'll manage enquiries, investigate issues and coordinate with our installers, suppliers and manufacturers to move matters through to resolution.
Some enquiries will be straightforward; others will require persistence, research and careful coordination.
You won't need every answer immediately, but you will need the initiative to find it and the follow-through to keep things moving.
Key responsibilities
Manage inbound and outbound customer calls, emails and post-installation enquiries
Investigate solar and battery issues, working with our technical team and manufacturers
Coordinate warranty claims and follow up on outstanding actions
Keep customers informed with clear updates and realistic expectations
Maintain accurate customer records, case notes and next steps in our CRM
Build productive relationships with installers, suppliers and service partners
Identify recurring issues and suggest practical improvements
Invite customers to share honest feedback and reviews
About you




Experience in customer service, customer support, service coordination or a similar role
Transparent, confident communication over the phone and in writing
The ability to stay calm, listen carefully and handle difficult conversations professionally
Strong organisation and attention to detail, especially when managing several open enquiries
Confidence using computer systems and maintaining accurate records
Curiosity about how things work and a willingness to learn technical information
A reliable, practical approach: you take responsibility and follow through
Experience in solar, batteries, electrical services or warranty support would be valuable
About us
ProSolar is a local, family-owned business helping households and businesses reduce their energy costs through solar, batteries and EV charging.
Our reputation is built on being Trusted.
Local.
Reliable.
We take pride in our work, care about our customers and value people who back their teammates and take responsibility.
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📌 Customer Service & Support Representative (Byron Bay)
🏢 ProSolar Australia
📍 Byron Bay