Help empower one of Australia's leading Allied Health organisations through exceptional technology support.
At
Physio Inq
, we believe that
employees come first
, clients deserve an incredible experience, and referrers are treated like royalty. Technology plays a critical role in delivering on that promise, and we're looking for an
IT Support Specialist
who is passionate about helping people, solving problems, and keeping our teams connected and productive.
This is an exciting opportunity to join a growing national organisation where you'll be more than just a helpdesk resource. You'll be a trusted partner to our teams, supporting the technology that enables our clinicians and support staff to make a genuine difference in people's lives every day.
At
Physio Inq
, we believe that
employees come first
, clients deserve an incredible experience, and referrers are treated like royalty. Technology plays a critical role in delivering on that promise, and we're looking for an
IT Support Specialist
who is passionate about helping people, solving problems, and keeping our teams connected and productive.
This is an exciting opportunity to join a growing national organisation where you'll be more than just a helpdesk resource. You'll be a trusted partner to our teams, supporting the technology that enables our clinicians and support staff to make a genuine difference in people's lives every day.
Why Join Physio Inq?
Be part of one of Australia's leading Allied Health organisations
Work within a values-driven, people-first culture
Exposure to a modern cloud-based technology environment
Varied role across support, onboarding, systems administration and projects
Opportunity to contribute to technology improvements and business initiative
Work with a collaborative and supportive national team
About the Role
As our
IT Support Specialist
, you'll be the first point of contact for technology support across the business. You'll manage support requests, troubleshoot technical issues, coordinate onboarding and offboarding activities,



and ensure our employees have the tools and support they need to succeed.
You'll work closely with internal stakeholders and external technology partners, helping maintain a seamless technology experience across our national workforce.
Key Responsibilities
Manage and prioritise the day-to-day IT support queue
Provide first-level support across hardware, software, connectivity and user access issues
Troubleshoot Microsoft 365, Windows, macOS and mobile device issues
Manage user accounts, permissions and licences across Microsoft 365 and Microsoft Entra ID
Coordinate technology onboarding and offboarding for employees
Prepare, issue and maintain laptops, mobile phones and technology assets
Escalate complex technical issues to external vendors and specialist providers
Maintain accurate records, documentation and support procedures
Assist with IT projects, system enhancements and technology rollouts
Support information security initiatives and technology compliance activities
What We're Looking For
You are someone who genuinely enjoys helping people and can confidently translate technical information into practical solutions for non-technical users.
You'll bring:
1-3 years' experience in an IT Support, Helpdesk or Service Desk role
Experience supporting Microsoft 365 environments, including Exchange Online, Teams and SharePoint
Knowledge of Microsoft Entra ID, user account administration and licence management
Strong troubleshooting skills across Windows, macOS, mobile devices and connectivity issues
Experience providing support remotely via phone, email and remote desktop tools
Excellent organisational skills and the ability to manage competing priorities




Strong written and verbal communication skills
A proactive approach with strong follow-through and problem-solving abilities
The IT Support Analysts will help in resolving a variety of technical problems.
Scope:
Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members
Your Roles and Responsibilities:
Field incoming help requests from end users in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Install current PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Knowledge of basic computer hardware and software
Familiarity with desktop and server operating systems
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning
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