Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment Type: Permanent
Closing Date: 30 Oct 59pm
Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference?
Join Our Iconic Team at Telstra!
At Telstra,we'remore than just a leading telecommunications company—we'rewhere passion meets purpose.
As a Retail Customer Service & Sales Consultant,you'llhave the opportunity to work for aniconic Aussie brandthat'sbeen connecting Australians for generations.
Youwon'tjust be a friendly face in-store—you'llbe the trusted expert who helps customers find tech solutions that enhance their lives.
This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You'll Be Doing:
Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute:



Work closely with your team to create a welcoming setting where everyone is supported to achieve store goals.
Salary and Benefits:
Generous Discounts: Enjoy30% off Telstra servicesand exclusive offers with over240 brands and partners.
Leave Options: Take advantage of16 weeksof paid parental leave, theTelstra Extra Day Off,gender affirmation leave,Cultural Leave,Blood Donor Leave, and the ability topurchaseup to4 weeks ofadditionalleave.
Training & Career Growth Opportunities: Access over17,000 learning programsthrough LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit frommonthly performance rewardsand a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You We're Looking For?
Great Communication Skills: You'rea naturalat connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You'remotivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You'reeager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe'llteach you the rest!
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