The Voice of Customer (VoC) Coordinator supports the delivery of the VoC program by coordinating customer feedback activities, maintaining insight systems, and ensuring accurate reporting of customer feedback.
The role provides operational support to the Voice of Customer Manager and Customer Experience team, helping drive customer insights and continuous improvement initiatives.
Job Requirements
Tertiary qualification in Business, Marketing, Communications, Customer Experience, Data Analytics,or a related discipline
Demonstrated interest in customer experience, customer insights, market research, or business improvement through studies, internships, projects, or extracurricular activities
Strong communication and stakeholder engagement skills, with the ability to gather information and collaborate across teams
Strong organisational skills with the ability to manage multiple tasks and meet deadlines
Good attention to detail and ability to maintain accurate records and documentation
Intermediate to advanced Microsoft Excel skills, with the ability to work confidently with data
Analytical mindset with the ability to identify trends and insights from data and feedback
Interest in customer feedback methodologies, including NPS, CSAT, and customer journey improvement
Proactive approach to problem-solving and continuous improvement
Ability to learn new systems and processes quickly
Job Responsibilities
Coordinate the distribution of customer surveys, including scheduling, audience selection, deployment and follow-up activities.
Maintain customer survey and feedback systems, ensuring records are up to date and accurately captured
Collect and collate customer feedback from surveys, complaints, reviews and other Voice of Customer channels
Assist the Voice of Customer Manager by compiling customer feedback data and maintaining reporting templates
Coordinate the distribution of customer feedback reports and support timely follow-up of agreed actions
Provide administrative and coordination support to the Voice of Customer Manager and Customer Experience team
Maintain process documentation,



templates and records relating to Voice of Customer activities
Recharge and relax with up to four extra days of leave each year.
We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
Job Description
The Voice of Customer (VoC) Coordinator supports the delivery of the VoC program by coordinating customer feedback activities, maintaining insight systems, and ensuring accurate reporting of customer feedback.
The role provides operational support to the Voice of Customer Manager and Customer Experience team, helping drive customer insights and continuous improvement initiatives.
Job Requirements
Tertiary qualification in Business, Marketing, Communications, Customer Experience, Data Analytics,or a related discipline
Demonstrated interest in customer experience, customer insights, market research, or business improvement through studies, internships, projects, or extracurricular activities
Strong communication and stakeholder engagement skills, with the ability to gather information and collaborate across teams
Robust organisational skills with the ability to manage multiple tasks and meet deadlines




Good attention to detail and ability to maintain accurate records and documentation
Intermediate to advanced Microsoft Excel skills, with the ability to work confidently with data
Analytical mindset with the ability to identify trends and insights from data and feedback
Interest in customer feedback methodologies, including NPS, CSAT, and customer journey improvement
Proactive approach to problem-solving and continuous improvement
Ability to learn new systems and processes quickly
Job Responsibilities
Coordinate the distribution of customer surveys, including scheduling, audience selection, deployment and follow-up activities.
Maintain customer survey and feedback systems, ensuring records are up to date and accurately captured
Collect and collate customer feedback from surveys, complaints, reviews and other Voice of Customer channels
Assist the Voice of Customer Manager by compiling customer feedback data and maintaining reporting templates
Coordinate the distribution of customer feedback reports and support timely follow-up of agreed actions
Provide administrative and coordination support to the Voice of Customer Manager and Customer Experience team
Maintain process documentation, templates and records relating to Voice of Customer activities
Job Benefits
Recharge and relax with up to four extra days of leave each year.
We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Flexible work arrangements
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
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📌 Voice Of Customer (Voc) Coorindator (Melbourne)
🏢 SG Fleet
📍 Melbourne