Hardship & Collections Support Consultant
Make a genuine difference in people's lives while building your career with one of Australia's leading banks!
We're looking for passionate, empathetic and customer-focused individuals to join the Financial Hardship & Assistance team of a highly respected Australian financial institution.
With multiple opportunities available, this is a fantastic chance to step into the banking industry, develop valuable financial services experience and help customers navigate challenging financial circumstances.
The Opportunity
This isn't your typical high-volume call centre role.
You'll be supporting customers who are experiencing financial difficulties, taking the time to understand their individual circumstances and helping them explore practical solutions.
You'll typically handle around ***** customer conversations per day, allowing you to focus on quality interactions rather than rushing through calls. It's a role where empathy, patience and problem-solving skills really matter.
What You'll Be Doing
Managing inbound calls from customers seeking financial assistance
Having meaningful, supportive conversations with customers experiencing financial hardship
Understanding individual circumstances and identifying suitable assistance options
Explaining available solutions clearly and professionally
Building trust and rapport while navigating sensitive conversations
Accurately updating customer information across multiple banking systems
Working closely with your team to achieve positive customer outcomes
Delivering a high standard of customer care while meeting compliance and quality requirements
What We're Looking For
To be successful, you'll bring:




Previous experience in a customer-facing or customer support role
Excellent communication skills and the ability to build rapport quickly
A calm, patient and empathetic approach to challenging conversations
Robust problem-solving skills and the ability to think on your feet
Confidence working across multiple computer systems
Excellent attention to detail and organisational skills
Resilience, emotional intelligence and a positive attitude
A genuine willingness to learn and develop within financial services
No banking experience? No problem!
We're more interested in your attitude, communication skills and ability to connect with people. If you've worked in customer service, hospitality, retail, contact centres or any role where you've supported people through challenging situations, we'd love to hear from you.
What's on Offer?
Excellent hourly rate:
$***** per hour + superannuation
Start date:
Monday, 23 November ****
Contract:
9 months
Location:
Parramatta, Sydney
Multiple vacancies:
Several opportunities available
Paid training:
Approximately four weeks of comprehensive classroom training
Ongoing support:
A structured three-month supported learning period following your initial training
Career development:
Gain valuable experience with one of Australia's leading financial institutions
Supportive environment:
Join a collaborative team focused on helping customers achieve positive outcomes
Full Training Provided
If you're looking for more than just another customer service job, this could be the perfect next step. You'll have the opportunity to develop specialist skills within banking, work with a supportive team and genuinely make a difference to customers who need assistance.
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📌 Hardship & Collections Support Consultant (Sydney)
🏢 Kennedy Reid Pty
📍 Sydney