Leaptel is a rapidly growing internet service provider based in Melbourne and proudly Australian-owned. Our mission is to make connectivity simple, reliable, and human. Since ****, we have been delivering high-speed internet with exceptional performance. What truly sets us apart is our approach, characterised by heart, accountability, and a people-first mindset.
We take pride in being a values-driven business that supports our customers and one another. This means solving problems thoroughly (not just quickly), treating people with respect, speaking up when it matters, and continuously seeking ways to learn and improve. Whether you're on the phone with a customer or collaborating with the team, you will be part of a supportive group that takes pride in doing excellent work and looking out for each other along the way.
Looking for adaptable work that fits around your studies, family, or other commitments and gives you real-world customer service experience? Join Leaptel, a growing Melbourne-based internet provider known for fast, reliable service and genuine customer care.
Based in our Camberwell office, you'll be the friendly voice customers hear when they call about sales, billing, or technical support. You'll also help set up new services and follow up on enquiries, all with a calm, helpful approach.
No telco experience? No problem.
You'll receive four weeks of full-time paid training (Mon-Fri, 9am-5pm)



before joining the casual roster.
What You'll Do
Help customers with sales, billing, and technical questions (we'll teach you the tech stuff!)
Troubleshoot issues and guide customers through internet hiccups
Process new service orders and follow up on outstanding queries
Keep clear, accurate notes while delivering friendly, solution-focused support
What You'll Get
$*****/hr + super + penalty rates
Casual flexibility: Minimum 3 shifts / 22.5 hrs per week
Most shifts are 7.5 hours, and you'll need to be available most Saturdays
Great location at Camberwell Junction – easy access to shops and public transport
Casual dress code
Communicate clearly and confidently (phone, chat, and email)
Stay calm and focus on solutions when things get tricky
Pick up new systems quickly and type accurately
Have some customer service experience (retail, hospitality, or call centre – all welcome)
Are reliable, positive, and enjoy being part of a supportive team
Have full Australian work rights and are 18+
Preferred start date
- 16th or 23rd of November
We're a people-first internet provider making waves in telco by doing things differently, with care, clarity, and connection. Here, your contribution matters and you'll be supported to grow your skills in a collaborative, down-to-earth team.
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📌 Customer Contact Officer (Melbourne)
🏢 Leap Telecommunications Pty
📍 Melbourne