AO3 Maintenance Support Officer
2 x positions available
QLD Government
$***** per hour + superannuation
Initial contract to 19/01/2027 + highly likely ongoing contract
ASAP Start
About the role
As a Maintenance Support Officer, you will provide frontline customer service and administrative support for customers across SEQ.
Working within a high-volume call centre environment, you will assist customers over the phone and via email, accurately record information and contribute to the delivery of responsive maintenance services.
Key responsibilities
Arranging responsive maintenance for Government owned properties across SEQ.
Inbound and outbound phone calls to answer enquiries, provide updates and address maintenance needs
Raising work orders
Liaising with customers, various trades and suppliers for a variety of property maintenance needs
Deliver high-quality customer service by responding to enquiries and resolving customer issues.
Build and maintain effective relationships with customers, suppliers, and stakeholders to support service delivery.
Handle high call volumes while meeting performance targets and service standards.
Provide general administrative support, including data entry,



record management and reporting tasks.
About you
To be successful in this role, you will demonstrate:
Previous experience in a call centre or high-volume customer service environment.
Experience within construction, insurance repairs or property maintenance knowledge is advantageous
Strong verbal communication and active listening skills.
Proven ability to resolve customer enquiries and complaints professionally.
Excellent data entry and administrative skills with a high level of accuracy.
Strong time management and multitasking abilities.
Sound computer literacy and experience using multiple systems simultaneously.
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally protected recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Maintenance Support Officer (Brisbane)
🏢 empire group
📍 Brisbane