# Customer Success & Support ManagerRemoteManage customer support and onboarding, troubleshoot Shopify issues, improve satisfaction and retention, and maintain help centre resources.Apply Now## What you'll be doing* —Manage customer support and onboarding by responding to enquiries, guiding setup, and resolving issues through chat, email, and video calls.
* —Troubleshoot technical issues by investigating Shopify cart configurations, making basic HTML and Liquid theme edits, and logging bugs for resolution.
* —Improve customer satisfaction and retention by proactively helping customers maximise app performance, identifying upgrade opportunities, and gathering feedback.
* —Maintain help centre resources and coordinate with the team by updating guides, documenting bugs and feature requests, and escalating critical issues to the CTO and founders.
## About Team Up NowTeam Up Now is an Australian-owned employer of record that connects Filipino professionals with long-term roles supporting Australian businesses.
We manage compliant Philippine employment, payroll, statutory advantages, and ongoing support so every placement is built to last.
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📌 Customer Success & Support Manager (Melbourne)
🏢 Team Up Now
📍 Melbourne