National Operations Manager – Therapy Services (OT/Speech)
LiveBig
VIC, Melbourne
Permanent / Full Time
Overview
Own the people and operational performance of a national business
Lead, develop and build an engaged, high-performing team
Partner with clinical leaders to deliver exceptional participant outcomes
About This Role
Lead people, performance and service delivery at LiveBig.
Drive operational excellence while making a genuine difference for people with disability.
At LiveBig, our purpose is empowering lives together.
We support people with disability to achieve meaningful outcomes, and we know great services start with great teams.
Reporting to the Head of Operations, you'll take ownership of your team, workforce capacity, service delivery and day-to-day performance.
You'll work in partnership with our Clinical Team Leaders, with clear accountability: you lead people and operational performance, while they lead clinical supervision, coaching and practice.
What you'll do:
Lead and develop your people:
Build an engaged, accountable and high-performing team.
Drive operational performance:
Manage productivity, utilisation, caseloads and service delivery.
Manage workforce capacity:
Oversee recruitment, onboarding, leave and resource planning.




Lead people performance:
Manage probation, development, performance improvement and career progression.
Champion the participant experience:
Ensure responsive, consistent and high-quality service.
We're looking for a confident leader who brings together people, performance and purpose.
You'll be comfortable leading teams, driving accountability, using data to make decisions and balancing participant outcomes with sustainable business performance.
Relevant professional qualifications and registration are required, along with applicable NDIS and employment checks.
Why LiveBig?
You'll have clear accountability and genuine influence, with the opportunity to develop great people, improve performance and help deliver better outcomes for participants.
You'll also enjoy:
Professional development:
Monthly internal PD plus a generous personal PD budget
Extra leave:
'You Days', one 'Paws Leave' day plus two study days each year
Versatile work:
Choose how and where you work best
Bonus incentives:
Be rewarded for your impact
Paid parental leave:
Up to eight weeks for primary carers and two weeks for secondary carers
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📌 National Operations Manager – Therapy Services (Ot/Speech) (Melbourne)
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