Remote: Hybrid

Join a high-profile transformation environmentContract opportunityAbout Our ClientA large and highly regulated essential services organisation undergoing significant transformation, offering a rare opportunity to help shape the future of its collections and customer support capability.Job DescriptionAn exciting opportunity exists for an experienced Collections or Customer Operations Leader to join a business undergoing a significant transformation journey.This is not a traditional collections role. Instead, you'll play a key role in helping establish and shape a future-state collections function within a complex, highly regulated environment.Reporting to the Head of Credit & Collections, you will lead a large-scale proactive customer outreach program delivered through an external BPO partner while supporting the development of future collections strategies, operating models, and customer support initiatives.You'll work closely with senior stakeholders, drive meaningful change, and contribute to building a critical business capability from the ground up.This is a rare chance for someone who thrives in transformation environments and enjoys creating structure,



improving processes, and delivering lasting operational outcomes.The Successful ApplicantA successful Manager, Customer Assist Operations should have:Capability to analyse performance data and drive improvements.Experience within collections, customer assist, hardship, credit operations or receivables managementStrong vendor/BPO management experienceExposure to highly regulated environments such as utilities, financial services, energy, telecommunications or similar sectorsExperience leading operational change, transformation or improvement initiativesStrong stakeholder management skills with an ability to engage senior executivesExcellent commercial, analytical and reporting capabilityA hands-on approach and ability to operate effectively in ambiguityWhat's on OfferRare opportunity to build a future-state collections functionDirect exposure to senior leadership and executive stakeholdersSignificant transformation and change agendaHybrid working environmentPotential for long-term career opportunities

📌 Manager, Customer Assist Operations (Australia)
🏢 Michael Page Australia
📍 Australia