Our client is a well-established, growing non-bank lender specialising in lending solutions for retirees. Known for responsible lending and high service standards, they help customers access the equity in their homes to live more comfortably in retirement. They offer the agility of a smaller lender, with a supportive team and direct access to decision-makers.
About the Chance
If you take pride in looking after customers and getting the details right, this role is for you. Reporting to the Head of Operations, you’ll be the go-to person for existing customers and broker partners after settlement. You’ll handle servicing and account enquiries and take in complaints. Many of the customers you support are older Australians and their families, so patience, empathy and care are central to how you work.
Key Responsibilities
- Conduct annual review calls with existing customers
- Respond to account balance and Line of Credit verification enquiries
- Provide customer portal support
- Conduct broker pre-settlement calls and confirm discharge outcomes with customers
- Manage deceased customer loan closures with care and sensitivity
- Receive and log complaints, escalating to compliance in line with process
- Manage the general information inbox and process incoming and outgoing mail
About You
You have a strong customer service background and a warm, patient phone manner. You’re comfortable handling sensitive conversations, including with older or vulnerable customers and their families. You have a sharp eye for detail and can follow structured processes. Experience in a financial services or lending servicing role is preferred.
What’s on Offer?
This is your chance to join a growing, well-regarded financial services business with real long-term career prospects. You’ll receive a competitive salary package, including superannuation and performance incentives, and you’ll work in a supportive, collaborative team.
Whether you want to deepen your knowledge of lending and loan servicing, move into a senior or leadership role, or broaden your experience across financial services, this role gives you a strong foundation for your career.
For a confidential discussion please call Alfie Erskine on 0493 651 ***
Additional information
- $85,000 + super
- Support customers and broker partners after settlement
- Join a growing specialist lender specialising in lending solutions for retirees
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