About the role

Nexa Care is seeking an experienced, proactive Operations Manager to lead service delivery across our Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) environments.

Reporting directly to the Director of Services, you will oversee day-to-day operations, workforce performance, participant outcomes and operational compliance. This is a hands-on, multi-site leadership role requiring regular site visits, sound judgement and the ability to turn plans into consistent, high-quality practice.

You will lead House Managers and work closely with our central support teams to ensure participants receive safe, person-centred support and staff have clear direction, appropriate training and effective supervision.

Key responsibilities

Service delivery and participant support
Oversee daily operations across all houses, ensuring supports align with participant needs, support plans, Behaviour Support Plans and risk assessments. Monitor participant outcomes, changes in presentation and emerging service risks, and coordinate appropriate follow-up with House Managers and relevant professionals.

Team leadership and workforce management
Lead, coach and supervise House Managers. Oversee staff induction, training, competency and performance, and manage conduct concerns in consultation with the Director. Review rostering, staffing ratios, workforce allocation and leave to maintain safe, reliable services within participant funding arrangements.

Participant intake and transitions
Review referrals, participate in discussions with prospective participants and their representatives, and assess service suitability and operational readiness. Coordinate participant assessments, resource planning, staff matching, onboarding and transitions.

Incidents, safeguarding and restrictive practices
Oversee incident review, classification, corrective actions and reporting. Monitor incident trends and safeguarding concerns, coordinate routine restrictive-practice reporting and monthly audits,



and escalate serious incidents and unauthorised restrictive practices to the Director.

Compliance, audits and continuous improvement
Maintain operational alignment with NDIS Practice Standards and organisational policies. Conduct site reviews and audits, monitor documentation quality, maintain risk and improvement processes, and follow through on corrective actions to confirm they are effective.

Stakeholder relationships
Build effective relationships with participants, families, Support Coordinators, Behaviour Support Practitioners, allied health professionals and SDA providers. Lead relevant meetings, respond to concerns and feedback, and ensure agreed service actions are followed through.

Property, systems and operational reporting
Oversee house safety, maintenance coordination and operational systems, including FlowLogic. Provide the Director with clear reporting on service performance, workforce matters, incidents, risks and compliance, and use this information to guide improvements.

About you

You are a practical, organised and accountable leader who can balance participant wellbeing, staff support and operational requirements. You communicate clearly, remain calm under pressure and follow matters through to completion.

You will bring:

- A Diploma or higher qualification in business, health, disability or management.

- Experience in disability services within an NDIS environment, together with solid leadership and workforce-management capability.

- A strong understanding of NDIS Practice Standards, compliance requirements and risk management.

- Sound decision-making, documentation and stakeholder-management skills, with the ability to manage competing priorities across multiple sites.

- A valid driver’s licence and NDIS Worker Screening Check.

Experience managing SIL/SDA services and knowledge of restrictive-practice frameworks and behaviour support will be highly regarded.

How to apply

Submit your résumé and a cover letter outlining your experience in disability service operations, team leadership and NDIS compliance.

Help lead services where participant safety, staff accountability and quality support are reflected in everyday practice.

📌 Operations Manager – Disability Services (Carrum Downs)
🏢 Nexa Care
📍 Carrum Downs